Delivery and Installation of the Order
Note: Back panel shall be PreLam MDF for all carcasses in any core material other than BWP (Boiling water proof) Ply. For all carcass with BWP (Boiling water proof) Ply as core material; the back panel (wherever applicable) is to be Ply"
Delivery GuaranteeCustomers may be entitled to the benefit of Homelane’s Delivery Guarantee, depending on the Scope of work, and subject to achieving All-Set-Go. Customers may either be provided with a (i) 45 days’ delivery Guarantee; or (ii) (45 + 10) days delivery Guarantee, or (iii) Nil Guarantee, subject to the Categories mentioned below. In all other cases, the Delivery Date is an estimate, and HomeLane shall not be in breach if the same is not adhered to.
Pre-Conditions for Delivery GuaranteeThe Delivery Guarantee shall not be applicable in the following cases.
Warranty - Product and Service
|Cabinet, Carcass||10 Years||Covers all core material: BWP Plywood, BWR Plywood and Commercial Plywood, HDHMR/HDWR, Particle Board and MDF; Covers against delamination and edgeband peeling||*A comprehensive list of Exceptions are covered below under the heading “Limitations to Warranty”|
|Shutter||10 Years||Covers all finishes and core material: BWP Plywood, BWR Plywood, Commercial Plywood, HDHMR/HDWR, MDF, Aluminium Shutter Frame;|
Covers against delamination and edgeband peeling
|*A comprehensive list of Exceptions are covered below under the heading “Limitations to Warranty”|
|Armadio Shutters||Manufacturer’s Warranty - 5 Years||N/A||Any abusive damage to the glass infill of Armadio (Lacquered glass/mirror/mirror with frosting/tinted glass/Clear glass) will not fall under the warranty. The replacement will be done on a chargeable basis|
|Hardware, Accessory||Manufacturer’s Warranty||N/A||Customers are advised to not use household cleaning agents, chemical sprays, etc; Does NOT cover damage caused by misuse, negligence, normal wear and tear|
|Appliances||Manufacturer’s Warranty||N/A||Labour, Cleaning Charges (for Chimney) will be charge extra|
|Sink, Tap, Other Plumbing Installation||Manufacturer’s Warranty||No warranty for installation services and leakage post-handover||Inspection to be done by customer during handover and issues, if any, will be rectified|
|Switches, Lights, Other Electrical Installation||Manufacturer’s Warranty||Labour Charges of Rs. 500 will be charged for any replacement||Wiring inspection to be done by customer during handover and issues, if any, will be rectified|
|Countertop (Material)||No Warranty||N/A|
|Gas Piping||No Warranty||Inspection to be done by customer during handover and issues, if any, will be rectified|
|Mirror, Glass, Other Fragile Item||No Warranty||N/A|
|Countertop||1 Year||1 Year warranty on installation only.|
The material and installation should both be from HomeLane.
Covers Installation defects like stone to stone joint issues, stone to sink joint issues, countertop sink joint leakage issues, sink levelling issues, grouting issues, countertop levelling issues.
NO WARRANTY ON COUNTERTOP MATERIAL
|Does NOT cover damage caused by misuse, negligence, normal wear and tear.|
Does NOT cover the issues with respect to natural characteristics of stone, which include, but are not limited to, color variations, water lines, fissures, surface pits and blemishes.
Does NOT cover issues arising due to architectural and engineering problems causing structural movement or settling.
Does NOT cover stains, scratches and cracks caused due to use of improper cleaning solutions, placing hot vessels or damage from the dropping of heavy objects on the countertop.
|False Ceiling||1 Year||1 Year warranty for material and installation.|
Warranty is eligible where false ceiling, false ceiling related electrical ( light point provision, light installation, any other fixture installation), false ceiling painting is under HomeLane scope of work.
Warranty is eligible where false ceiling surface area exceeds 150 sq. ft.
The entire false ceiling unit used by the customer should be as recommended and executed by HomeLane through its Vendor(s).
Covers installation defects like Board Integrity, flaking and peeling of the joint compound or coming off from the substrate, cracks on the surface, growth of fungus and algae on the ceiling surface subject to NO moisture exposure.
Warranty covers cost of labour and material for False Ceiling and allied Painting services only in Warranty claimed areas.
|Does NOT cover intermittent dripping of water due to proximity of vegetation or air-conditioning units or any other sources of water leakage or dampness.|
Does NOT cover water penetration due to capillary rise from the ground level or the adjacent walls, water leakage, seeping and continuous dampness of the surface.
Does NOT cover physical damage caused to the surface with an external force or entity.
Does NOT cover defects arising due to failure or defects in the structure to which ceiling is anchored.
Does NOT cover fading and chalking within normal limits in coastal areas.
|Painting||1 Year||The painting surface area should be more than 250 sq. ft.|
Covers fading of colour shade, film Integrity, chalking and peeling of the paint from the surface, growth of fungus and algae on the surface due to issues not pertaining to exceptions.
False Ceiling Painting is only eligible for warranty where false ceiling and false ceiling related electrical is under HomeLane scope of work.
Only covers areas where surface preparation for Wall is done under HomeLane scope of work and limited to only repainting of walls.
The same conditions and exceptions are applicable for the False ceiling category.
|Does NOT cover if paint code is discontinued by the manufacturer.|
Does NOT cover fading and/or damage due to normal wear and tear, abuse, weather, or accidental damaging occurrences
Does NOT cover defects arising due to failure/defects in building structure.
Does NOT cover intermittent dripping of water due to proximity of vegetation or air-conditioning units or any other sources of water leakage like Internal Plumbing or Plant pots.
Does NOT cover Water penetration due to capillary rise from the ground level, water leakage, seeping and continuous dampness of the surface.
Does NOT cover damage caused to the painted surface due to fire, excessive heat exposure, corrosive agents, abrasive materials or by the customer including without limitation damage caused due to rework/fitting work done by the customer post installation.
NOT APPLICABLE to non-damaged areas and color differences arising between newly painted and previously painted areas.
|Electrical||1 Year||The Electrical scope of work should exceed Rs.50,000/- post discount.|
Applicable on electrical short circuit/ tripping, loose contact in plugs/switches, loose contact in fixture installation such as Lights.
Covers the cost of electrical items including wiring, conduits that and labour required to rectify the concerned works.
|Does NOT cover electrical fixtures like lights, fans and appliances under electrical warranty and carry their respective Brand warranty.|
Does NOT cover where there is improper power input to the mains or Issues in the power input source.
Does NOT cover electrical failures due to physical damage of conduits, wires, switches and plates, electrical works repaired by any other representative other than HomeLane and/or Inappropriate usage of electrical points.
|Plumbing||1 Year||Plumbing Scope of Work should exceed Rs. 20,000/- post discount.|
Covers leakage in plumbing or Sanitary Pipes, improper fixing of plumbing fixtures and plumbing and sanitary pipe manufacturing defects.
Covers the cost of plumbing items such as pipes and plumbing work accessories and the labor required to rectify the concerned defect.
|NOT APPLICABLE where plumbing material is discontinued by the manufacturer.|
Does NOT cover plumbing failures due to physical damage and mishandling.
Does NOT cover if plumbing works have been repaired by any representative other than the company representative.
Does NOT cover if there is improper quality of water supply to the property.
Does NOT cover water penetration due to capillary rise from the ground level, water leakage, seeping and continuous dampness of the surface.
Plumbing failure shall not deal with fixtures including but not limited to taps, faucets, nozzles, water closets, shower cubicles etc.
Does NOT apply where mineral deposits/ chalk formation on plumbing fixtures due to hardness in water.
|Civil||1 Year||Covers civil works limited to dado tiling, flooring and skirting tiling/ marble laying for material and workmanship failure subject to inspection by HomeLane care representative.|
Civil scope of work should exceed Rs. 15,000.
Covers dado and floor tile grouting, hollow sound when tapped on the floor/dado surface due to incorrect application or insufficient cement mortar filling, and/or floor/dado fall due to poor workmanship.
|NOT APPLICABLE where tile and marble is discontinued by the manufacturer.|
Does NOT cover where damage/peel off is caused by harsh surroundings and maintenance, natural wear and tear of material caused by rough usage, tile and marble slippages due to natural bend in material, usage of acids and harsh brushes on the tiles causing damage to grouting and space fillers.
Does NOT cover breakage of tiles, and/or physical damage caused to tiles or grouting due to external force or entity.
Does NOT cover cracks/damage due to structural issues of the building or due to excess water absorption due to internal leakage or exposure to water source or internal water leakages behind the tiles.
|Custom Work||1 Year||Covers custom carpentry, for material and workmanship failure subject to inspection by Homelane care representative.|
Covers custom work including but is not limited to wall partition, wall panelling, headboards, pooja units, glass/ mirror works, metal works, cladding, other carpentry works.
Both material and labour should be done under homelane scope of work.
Covers fit and finish of the product, bulging and bending of core material ,bubble formation/ peeling-off of top finish such as laminates, veneers etc.
Covers fading of colour/ patterns, peeling of edge banding subjected to use of products in hygienic surroundings with proper maintenance.
Covers malfunctioning of hardware and accessories and any other manufacturing defect as approved by homelane care representative.
|Does NOT cover if fading of colour/ patterns, peeling of edge banding is caused due to improper maintenance and exposure to direct/ indirect sunlight, heat, moisture, dampness and improper use and maintenance.|
NOT applicable on scope of work involving refurbishment.
Does NOT cover cuts, scratches, nicks and abrasions which are resulting from normal use during the standard life of the product.
Does NOT cover products subjected to alteration, modification, accident, abnormal use, contact with extreme temperatures, water, moisture and dampness or use of harsh or abrasive cleaning chemicals.
Does NOT cover natural wear and tear or damage caused by rough handling or using the product beyond its intended use and damage caused due to accidents, improper maintenance, intentional or willful misuse of the product.
Does NOT cover products used for purposes for which it is not designed or intended by us.
Does NOT cover rusting of channels, hinges, and other metallic parts due to exposure to moisture/dampness or use of harmful cleaning chemicals and sprays.
Does NOT cover damage caused by water leakages from water outlets or water spillage due to user’s negligence.
Does NOT cover defects caused by pests and pets including but not limited to termites, ants, wood borers, rats, dogs and cats.
Does not cover natural material’s seasonal changes such as expansion and contractions and damages due to the same including but not limited to cracks, warping, shrinkages and variation in colour/shades arising due to natural factors.
|Shower Cubicles/ Enclosures||1 Year||All shower cubicles and windows are eligible for a 1 year warranty for material and workmanship failure.|
Warranty covers any part of the enclosures found to be defective of material or workmanship.
Warranty covers caulking, leaking, squeaking, and sagging not subject to wear and tear, physical damage.
Warranty includes cost of defective materials and labour to rectify the defect.
|Does NOT cover claims arising from abuse, misuse, negligence, leakages, abrasives, accidents, improper operations and natural disaster.|
Warranty does not cover scratches, chips, water spots or breaking of glass.
Polycarbonate or Acrylic sweeps, seals and door stops are not warrantied.
Warranty does not cover damage caused through faulty design of residence or business, including but not limited to enclosure design or tile installation errors, fit issues due to house settling, damage or failure due to misuse, careless handling, alteration, misapplication, improper use of cleaning products, accidents, owner negligence, abuse, or acts of nature.
Does NOT cover discoloration or stains due to water hardness.
|HL Junior||3 Years||Post lam Particle board||*A comprehensive list of Exceptions are covered below under the heading “Limitations to Warranty”|
Limitations to Warranty
Procedure to claim Warranty
Service and Maintenance
Notice:Customer shall send any legal notice or court summons or mediation proceeding summons or any other legal document to the following registered address of the Company: Homevista Decor and Furnishings and Private Limited, Legal Team, 2nd floor, BKN Ambaram Estates, No.648/L, Old Madras Road, Binnamangala, Indiarnagar, Bangalore - 560038.
Cancellation PolicyAt HomeLane, our primary goal is to ensure the successful completion of every order. However, as we rely on various stakeholders including manufacturers, raw material providers, accessory suppliers, there may be some instances where we need to make changes to our prices and material offerings. In these circumstances, we owe it to our customers to be fair and transparent, also allowing them to cancel their order if the situation demands. For all other instances, we would like to draw the Customer attention to the table provided below:
|Time of cancellation||Stage of Order||Policy|
|Within 48 hours from order booking (payment of first instalment i.e. 5% of Order Value or INR 25,000, whichever is higher) and if Site Measurement and First Design Discussion has not happened||Design Stage||100% refund of the Order Booking Amount shall be made (i.e. either INR 25,000 or 5% of Order Value, whichever is higher)|
|If Site Measurement or First Design Discussion has happened or if 48 hours have elapsed from the date of order booking||Design Stage||Nil refund.|
|After payment of Second Installment of 45%||Production Stage||Nil refund.|
The customer will not be eligible for any refund and shall be obligated to pay the remaining price of Order Value of the project to HomeLane i.e. the remaining 50%, in compliance with the Works Contract.
|Time of cancellation||Stage of Order||Policy|
|Within 48 hours from order booking (payment of First Instalment i.e. 10% of Order Value or INR 50,000, whichever is lower) or site measurement visit, whichever is earlier||Design Stage||100% refund of the Order Booking Amount shall be made (i.e. either INR 50,000 or 10% of Order Value, whichever is lower).|
|After order booking but before site masking||Design Stage||HomeLane shall deduct 5% of the Order Value (finalized at order booking stage) as design and administrative costs. Balance amount shall be refunded.|
|After site masking but before payment of the second instalment of 40%||Design Stage||Nil refund.|
|After payment of second instalment of 40%||Production Stage||Nil refund.|
The customer will not receive any refund and further the customer shall be obligated to pay the remaining price of Order Value of the project to HomeLane i.e. the remaining 50%, in compliance with the Works Contract.
Brands associated with HomeLane(but not limited to):
|Category||Brands Associated With|
|BWP Ply, BWR Ply, Commercial Ply||Greenply||Megapower||Classic Dense||Plyneer||Imported||Somani||BPO||Paras|
|Particle Board||Action Tesa|
|Hardware & Accessories||Hepo / Hettich||Hafele||Blum||Everyday||Spitze||Ebco||BDT||Tyrox|
|Glass & Mirror||Saint Gobain||Modiguard||RAL|
|Painting||Asian Paints||Nippon Paints||Berger Paints|
|Furniture||Urban Ladder||Invisible Bed||Fabindia||Spacetrick||Nilkamal||DF2H||Claymint||Master Crafts||Godrej||HL Junior|