Terms and Conditions

A. Introduction

These Terms and Conditions is an understanding between Homevista Decor and Furnishings Private Limited (hereinafter referred to as the “Company”) and its Customers.

HomeLane is a brand of the Company, which is engaged in the business of providing end-to-end home interior solutions for its Customers.

Customer refers to an individual, organization or entity that purchases goods or services from HomeLane.

B. Price and Payment Terms

1. The exact price of the Customer project will depend on measurements, scope of work and change in designs / material / finishes. Based on these revisions, the Customer can expect the quote value to rise or drop by approximately 5-10% for woodwork. However, in case of non-standard product selection / customization / additional scope of work, the prices may substantially vary from the initial quote value, depending on the actual site conditions.

2. Based on the Customer’s initial discussion with the HomeLane representatives, the Customer shall make an initial payment of 10% of quote value for booking the order with HomeLane, subject to terms and conditions mentioned herein, if applicable. Quotations released before First Installment payment shall be valid for two (2) months and quotations released after First Installment payment shall be valid for a period of five (5) months.

3. The total quote value of the project may have both woodwork and non-woodwork (civil work, Custom carpentry, Appliances, HDS - Home Decor Services etc.) and the payment towards the same shall be as per the clause below.

4. The Price structure shall have the following Installments, as per the applicable scenario:

1. First Installment – 10% of the total quote value (woodwork + non-woodwork), paid at the time of order booking.

2. Second Installment - 10% of the total quote value (woodwork + non-woodwork), which is payable before the Site Masking. The Customer order shall move to the site masking and design finalization stage only after payment of the Second Installment

3. Third Installment - 30% of the woodwork quote value and 80% of the non-woodwork quote value, which is payable at the time of signing of the Works Contract. The Customer order shall move to the production stage only after payment of the Third Installment

4. Fourth/Final Installment – Remaining 50% of the woodwork quote value, which is payable as per the due date mentioned in the “Ready to Dispatch” email sent to the Customer.

Note: A non-refundable Convenience fee of 2% (including GST) on payment amount may be levied on certain modes of payment including Credit card /Debit card/Net Banking/ Wallet /Etc.

5. The name used for order booking should be in line with the KYC of the Customer. No name change possible once order is booked. Disclosing complete names at the time of order booking will help for all legal communications, availing finance options, GST Invoice in case of registered person and processing refund if in case of cancellation, as specified in this terms and conditions.

6. For booking an order with HomeLane, the Customer’s quote value should include a minimum of INR 1,50,000 of "woodwork". In case of the quote value having woodwork less than INR 1,50,000, the same shall not be accepted.

7. The initial quote value provided by HomeLane at the time of order booking for services like, plumbing, gas-piping or electrical work would be an estimate. The exact value of the quote will depend on the site conditions.

8. The fourth/ final installment payment has to be completed before the material dispatch from the factory (and not before installation). HomeLane shall not dispatch the materials, unless the Final Installment is received and approved by HomeLane.

9. Between First Installment and Third Installment payment stage of the order, brand partnered categories such as appliances, lights and loose furniture etc. are subject to price fluctuation and may not be available due to stock issues from the manufacturer’s end. In such cases, the Customer will have an option to choose the other available products.

10. We have categorised the work of HomeLane as interior solutions and has been considered as “Works Contract Services of Interior Solutions” (SAC 995476). Place of supply will be considered based on the state where the installation is to be carried out irrespective of bill to state. GST will be collected on each advance payment and GST invoices are raised upon completion of the project.

11. If a customer wishes to make payments in cash, Homelane can accept cash up to Rs.199,999/- between all the stages of the respective project.

1. Maximum amount of cash that Homelane accepts without PAN is Rs.49,999/-

2. Maximum amount of cash that Homelane accepts with PAN is Rs.1,99,999/- and note that, PAN should belong to the customer ONLY and it is mandatory to obtain copy of the PAN from a customer and to be shared with Finance team to approve payments

3. Orders cannot be split to accommodate additional cash from a customer

12. If the fourth/final Installment (i.e. the final 50 % of the woodwork quote value) is not paid by the Customer within the time stipulated in the “Ready to dispatch” email sent to the Customer, then the Customer shall be liable to pay a demurrage charge of INR 500 per day, from the second day that the Installment becomes due till such time that the same is paid in full.

13. The final quote value shall be valid for a period of five (5) months. In case of extension of the quote validity beyond 5 months, then the prices shall vary, as per the then existing pricing.

14. All payments made by the Customer throughout their engagement with HomeLane should be approved by HomeLane via email communication, and only on such approval, the payment shall be deemed effective.

C. Delivery and Installation

1. The delivery and installation of Customer’s Order shall be on or before the delivery date prescribed in the Quotation, and at the address given by the Customer.

2. Delivery Date will be calculated from the date of completion of the following requirements (“All-Set-Go”):

1. Both Parties, Customer and HomeLane, signing off on the designs and specifications for the home interiors;

2. Customer making all payments, strictly in accordance with the specified payment milestones. The Delivery Guarantee will commence from the date of approval of payment, which shall be confirmed via email by HomeLane; and

3. Customer handing over the Site to HomeLane in a condition that meets the requirements of Customer’s Site Readiness Checklist as per the Works Contract

Note: Back panel shall be Homelane Aquashield-MDF for all carcasses in any core material other than BWP (Boiling water proof) Ply. For all carcass with BWP (Boiling water proof) Ply as core material; the back panel (wherever applicable) is to be Ply"

Installation Checks

When civil work is done at site (including false ceiling, electrical, plumbing, gas piping, wall demolition, wall partition, etc.), hand marks and scratches are bound to occur and cannot be avoided. It’s recommended to have a final coat of paint after completion of all interiors.

D. Delivery Guarantee

Customers may be entitled to the benefit of Homelane’s Delivery Guarantee, depending on the Scope of work, and subject to achieving All-Set-Go. Customers may either be provided with a (i) 45 days’ delivery Guarantee; or (ii) (45 + 10) days delivery Guarantee, or (iii) Estimated Timeline Commitment, subject to the Categories mentioned below. Under point (i) and (ii) above, the Customer will be eligible to get compensation in case of a breach, as per the terms and conditions hereunder. Under the point (iii) above, the Delivery Date provided is an estimate. There is no compensation available and HomeLane shall not be in breach, if the same is not adhered to.

1. Standard HomeLane Offerings: A 45-day delivery guarantee shall be applicable to Customer projects if the overall scope of services includes items from the following “Type A” categories only.

1. If the woodwork value of the project is less than 15 lakh

2. Aluminium - Hinged and Sliding

3. Membrane

4. Acrylic

5. Appliances

6. False Ceiling

7. Electrical

8. Cleaning

9. Unloading_Services

10. CounterTop Material and Services

11. Switches-Sockets & Plates

12. Ceiling Panels

2. Additional Services: A 45+10 day delivery guarantee is applicable to the project if Customer’s overall scope of services includes any items from the following “Type B” categories along with items from above mentioned “Type A” categories.

1. If the woodwork value of the project is between 15-25 lakh

2. Flooring

3. Wallpaper

4. Painting

5. PU Shutter

6. Armadio

7. Lighting

8. Working hours restriction at the Site

9. Hob and Chimney Supply or Installation

10. When the Chimney Supply or Installation is in customer’s scope

11. When the Granite Supply or Installation is in customer’s scope

12. When the Electrical Point shifting is in customer’s scope

3. Non Standard Categories: A fixed timeline delivery guarantee will NOT be applicable on the project if it includes items from any of the following “Type C” categories:

1. If the woodwork value of the project is more than 25 Lakh

2. Civil works

3. Demolition

4. Plumbing

5. Décor

6. Miscellaneous works

7. Loose Furniture

8. Safety Doors

9. Custom Carpentry

10. Other Carpentry

11. Custom Shower Cubicle

12. Doors and Windows

13. Home Security Solutions

14. Home Automation

15. Wall Cladding

16. Ceiling & Wall Panels

17. Soft Furnishing items

18. Balcony Garden

19. Custom PVC Panels

20. Metal shoe rack

4. The fixed timeline delivery guarantee period, if applicable, will begin once all 3 of the following stages are complete:

1. You & your HomeLane project team have signed off on your design.

2. You have accepted the HomeLane Works Contract.

3. The payment for your Fourth Installment is received and approved by HomeLane.

5. If HomeLane doesn't complete the Customer’s project within the applicable delivery guarantee period then HomeLane shall pay rent (Rs. 1000/day) for every day of delay, subject to a maximum amount equivalent to the price for the items that were delayed and fulfillment of all the pre-conditions for availing such a delivery guarantee. Please refer to the “Pre-conditions for Delivery Guarantee” section below to know more about such conditions.

6. Pre-conditions to our Delivery Guarantee: All items contained in the site-readiness checklist should be complete when HomeLane starts the installation process.

7. If an item is not marked with any category symbol in the quotation then it shall be assumed that it belongs to the “Type A” Category wherein a 45 days delivery guarantee will be applicable.

8. HomeLane shall not be held liable in the event there are any delays in delivery attributable to Customer or due to an event of force majeure.

9. The word "Guarantee" or "Guaranteed" is used in marketing, branding, promotions, other places on the website and/or such other products owned and managed by HomeLane, in common parlance only and it should be interpreted accordingly.

Pre-Conditions for Delivery Guarantee

1. If the following items are in the Customer’s scope or the builder’s scope (then the project shall automatically be considered under (45 + 10) days delivery Guarantee):

1. granite supply or installation;

2. hob and /or chimney supply or installation; or

3. electrical point shifting;

2. The Delivery Guarantee shall not be applicable in the following cases.

1. If the site has restrictions on work timings during the day.

2. If Customer is not in full possession of the site, and temporary possession has been allowed by the builder.

3. If there is concurrent work being done at the site by any other third party contractor like Painting, WallPaper, Wooden Flooring or Carpentry Work during installation, and work being executed by the builder such as civil works, core-cutting, painting, etc.

4. If there are any changes to designs after the order is in production.

5. If the Customer is living at the site at the time of installation.

6. Abnormal hindrances in execution like Continuous Lack of Power, Non-Working Lifts, No Permission from Builder, etc.

7. If any litigation related to the property, site or any other issues related to the Customer or builder or any third party which disrupts the work of HomeLane.

8. A Force Majeure event occurs. A Force Majeure event refers to the acts of God including such as flooding, hurricane, earthquake, lightning, any natural calamities etc., environmental condition such as air pollution, solvent exposure, mold, mildew etc., or staining from foreign substances such as dirt, grease, oils, sprays etc. fire, acts of war, acts of terrorism, pandemic, lockdown, acts of Government or any other event which is beyond the control of HomeLane

9. OEM replacements due to functional defects found at the time of handover are outside the Delivery Guarantee. The replacements will be done free of cost based on the OEM timeline and HomeLane will facilitate the replacements. Eg. hardware, appliances like hob and chimney, accessories, colour mismatch or scratches in handles, etc.

10. Deep scratches found on shutters after peeling off of protective liners will be replaced by HomeLane if they are not removable using polishing agents, but they are outside of Delivery Guarantee.

11. Shade variation for the same color of shutter finish will be replaced based on OEM (like Merino, Associate etc.) timeline, free of cost, but the same will be outside of Delivery Guarantee. HomeLane will facilitate the replacements through OEMs.

12. If the woodwork component of the quote is equal to or greater than INR 15 lakhs then the Delivery Guarantee will not be applicable due to the volume of work involved.

E. Warranty – Product and Service

SCOPE:

1. FLAT 10 YEAR WARRANTY*: All Customer’s woodwork is covered under HomeLane’s Flat 10 Years Warranty. This safeguards the Customer against any defect in manufacturing of woodwork items or in installation workmanship.

2. All accessories, hardware, appliances etc. procured from OEMs are covered as per the respective Manufacturer’s Warranty Policy.

3. HomeLane also provides Service Warranty on certain offerings, as outlined hereunder.

4. A detailed description of our Warranty Policy is also mentioned in the HomeLane Works Contract and FAQ section at www.homelane.com/care for the Customer’s reference. Customers can refer to the Works Contract while making the Third Installment payment of the quote value.

*Note - HomeLane’s Flat 10-Year Warranty is not applicable on HL Junior items, which shall fall under a 3 Year Warranty bracket.

Warranty Details:

Homelane provides warranty on the Products and Services, as per the following categories:

1. Covered Products – HomeLane’s Product Warranty

In case of any manufacturing defect in any of the following Products, and the same being in the warranty period, Homelane shall repair or replace, at its discretion, the said Products.

2. Products from OEMs

In case of certain Products (as listed below) being procured from original equipment manufacturers (OEM) and supplied to the Customer, then Customer shall be provided with the warranty as provided by such OEM.

3. No Warranty Products

All other items, Products or materials supplied or used by HomeLane, an illustrative list of which is provided below, are provided on an as-is basis, without warranties of any kind.

4. Covered Services – HomeLane’s Service Warranty

In case of any installation defect in any of the following Product(s), within the specified warranty periods following handover date, Homelane shall repair, at its discretion, the said Products, with respect to underlined service issues and exceptions.

5. HL Junior (Kids Furniture) Warranty

In case of any manufacturing defect in HL Junior (Kids Furniture) Product(s), within the specified warranty period following handover date, Homelane shall repair or replace, at its discretion, the said Product.

Limitations to Warranty

HomeLane does not warrant against and is not responsible for: (a) any condition of the Warranty Covered Products attributable to; or (b) any damage to such Products caused by any of the following:

1. Wear and tear suffered through normal use (including scratches, dents and cuts) or damage caused by impacts or accidents or mishandling.

2. Does NOT cover damage caused by misuse, negligence, normal wear and tear.

3. Only bends that are >3mm will be attended by HomeLane.

4. Water leakage and seepage within the building structure and continuous dampness of the surface beyond (i) 72 hours for BWP grade plywood (IS710); 48 hours for BWR grade plywood (IS303); and 24 hours for exterior grade and HydroGuard Plus - HDF material.

5. Degradation, discolouration, damage, fading, etc. in colour, grain, or texture of natural wood materials, laminates and other materials due to exposure to intensive or excessive light, sunlight, moisture or heat or other environmental factors.

6. Use of inappropriate chemicals, detergents, abrasives or other inappropriate cleaning agents that can damage the wooden surface of the products or rust the accessories.

7. Mistreatment, negligent use, misuse, insufficient or improper care (including but not limited to exposure to harsh weather conditions).

8. Alterations, modifications or use of products which are beyond or inconsistent with the supplied product instructions by HomeLane and/ the usage of products which have not been authorised by HomeLane.

9. Destroyed, Damaged or becomes unusable due to any Force Majeure event. (A Force Majeure event refers to the acts of God including such as flooding, hurricane, earthquake, lightning, any natural calamities etc., environmental condition such as air pollution, solvent exposure, mold, mildew etc., or staining from foreign substances such as dirt, grease, oils, sprays etc. fire, acts of war, acts of terrorism, pandemic, lockdown, acts of Government or any other event which is beyond the control of HomeLane)

10. Improper maintenance of the Covered Products the same not being utilised for the intended purpose;

11. In case of a resale of the Covered Products (either as part of the sale of Customer’s property or otherwise);

12. the Covered Products have been subject to re-installation, repair or alteration by any person not authorised by HomeLane;

13. Rusting of channels, hinges and other metallic parts, as these could be damaged due to household chemicals and sprays;

14. In case of defects caused by pests and pets including but not limited to termites, ants, wood borers, rats, dogs and cats;

Procedure to claim Warranty:

1. For claiming warranty against any of the Covered Products which is valid under the warranty terms, Customer shall raise a ticket on the Website or call on our toll free number, identifying the Covered Product and the defect observed, including photographs and/or other proofs of the same.

2. Once we receive your written notice, we shall send our authorized representative to your Site for inspection and assessing the same to confirm whether the claim is covered under Warranty.

3. If it is covered under warranty as per our representative’s information, we shall either arrange for repair or replace the defective Product.

4. In case of replacement: We shall provide a similar Product that is as close as possible in dimension, function and color to the defective product. We do not guarantee that the replacement product will be exactly the same as the Covered defective Product. A replacement Product will not be covered by any further warranties. i.e. no fresh warranty shall be applicable on a replaced product, which shall be covered under the original warranty term.

Service and Maintenance

1. For the first 12 months from the date of Handover, three (3) free services shall be provided to the Customers to address routine maintenance issues in respect of moving parts (hinges, channels etc.), such as alignment, parts becoming loose, etc.
   Note: Complimentary visits cannot roll over beyond the 12 month period.

2. To avail the free service(s), customers should schedule a visit by contacting HomeLane’s customer care number 1800-102-4663 or raise your request through www.homelane.com/care. If the free service is not availed by Customer within the aforesaid period of 12 months, HomeLane’s obligation to provide such free service shall lapse.

3. After the period of 12 months from the date of Handover, in case of maintenance requirement, Customers can seek paid maintenance services, by contacting HomeLane’s customer care and scheduling a service visit. Such visits shall be chargeable at HomeLane’s prevailing service visit rates. HomeLane’s current service visit fee is a sum of Rs. 499 per visit.

4. Any repairs or replacements advised during a service visit (whether free or paid-for), or any maintenance that may be sought by Customer, which is not covered under the Warranty terms, shall be done at additional charges. HomeLane will provide Customer an estimate of such additional charges after inspection and assessment during the service visit.

F. HomeLane Care and Support

1. For any concerns regarding your project, please feel free to raise your request through www.homelane.com/care.

2. HomeLane shall provide three service visits to the site, free-of-cost, within 12 months from the date of handover, for routine checks which cover moving parts like hinges, channels, etc. Our Care team will contact you to schedule the visit. The free service addresses issues like minor alignment, loose parts, etc. It also covers general alignment check of all shutters, lofts, the functioning of drawers and all accessories, and any additional concealment of wiring for the TV unit.

3. Since some products are designed to have a lot of moving parts, our products may require occasional re-alignment and servicing. If there are any service and maintenance requests after the free services, they will be taken up on a chargeable basis. HomeLane’s current service visit fee is a sum of Rs. 499 (Rupees Four Hundred and Ninety-Nine) per visit. This visit includes re-alignment of all products, but without any replacements. This request will have to be raised by the customer through www.homelane.com/care.

4. If the work includes re-alignment of units and/or replacement of items not covered under warranty (due to physical damage, continuous water leakage, rusting, etc), the cost of replacement will be over and above Rs. 499, and a bill for the same will be provided after the visit.

5. You are directed to keep all your communications in writing with our representative on their official email and keep the necessary POC designated by the company in loop, if applicable. In case of any assistance during your project, and before handover, you may reach out to the Support Team at support@homelane.com. In case of any escalation post handover of the project and any issues regarding warranty, you may reach out to the Care Team at care@homelane.com.

G. MISCELLANEOUS

Cleaning Services

1. Post installation, the following set of services will be done at the site:

1. Dusting, sweeping and mopping of all areas.

2. Cleaning of doors of the cabinets to remove pencil marks and dust.

3. Cleaning the insides of wooden cabinets.

4. Deep cleaning with the use of mechanical equipment is out of scope.

Unloading Services

1. Any movement of materials by stairs above 2nd floor will attract the following additional charge/s:

1. A fixed unloading charge of Rs. 5000 shall be charged for movement of material from 3rd floor and above where the service lift is unavailable.

2. An additional charge of Rs. 1000 will be applicable for each floor movement of material from the 9th floor and above, where the service lift is unavailable.

H. Notice:

Customer shall send any legal notice or court summons or mediation proceeding summons or any other legal document to the following registered address of the Company: Homevista Decor and Furnishings Private Limited, Legal Team, 2nd floor, BKN Ambaram Estates, No.648/L, Old Madras Road, Binnamangala, Indiarnagar, Bangalore - 560038.

I. Cancellation Policy

At HomeLane, our primary goal is to ensure the successful completion of every order. However, as we rely on various stakeholders including manufacturers, raw material providers, accessory suppliers, there may be some instances where we need to make changes to our prices and material offerings. In these circumstances, we owe it to our customers to be fair and transparent, also allowing them to cancel their order if the situation demands. For all other instances, we would like to draw the Customer your attention to the table provided below:

Notes:

1. Order Booking Amount: The Order Booking Amount shall be the payment of First Installment by the Customer.

2. Time period is computed from the date of order booking ( i.e. Order Booking Amount received by HomeLane)

3. Design Stage: This Stage commences after Customer makes payment towards FirstInstallment, and ends at the payment of the Second Installment. Design stage starts with the Site measurement process.

4. Production Stage: This Stage commences when the Customer makes successful payment towards ThirdInstallment (i.e. 30% of the wood work Order value and 80% of the Non-Wood work order value). It is during this stage the orders are pushed for production.

5. First Design Discussion – This is the date of the very first offline/online design discussion between the Customer and HomeLane representatives.

6. Site Measurement – Site Measurement refers to the date when HomeLane representatives visit the Customer site for measurement/masking.

7. Order Value - This can be defined as the total value of your project that shall be paid to HomeLane, that may consist of both woodwork and non-woodwork, as finalized post the confirmation of quote. This value is inclusive of all discounts and tax, as applicable.

8. Refunds as per above policy as applicable will be processed only to the customer bank account irrespective of what mode and from whose account we have received the original payment

9. This Cancellation Policy is applicable to all customers who have booked their order with HomeLane w.e.f 11th November, 2025

J. Customer Conduct

1. HomeLane prohibits discrimination against representatives including on the basis of sex, race, religion, caste, origin, disability, marital status, gender identity, age, or any other characteristic that may be protected under applicable law.

2. You are directed to treat all our representatives with respect and courtesy, and provide them a safe and compliant (under all applicable laws, bylaws including society norms, if any) location to perform service(s) at the project site. HomeLane shall be entitled to refuse to perform any service(s) if you don’t comply with this section and/or you have not provided a safe and compliant location and/or you have behaved in a discourteous, disrespectful, abusive, or otherwise inappropriate manner. HomeLane reserves the right to withhold the services at its absolute discretion until the requirements under this section are fully complied with by you. Please note, non-compliance under this section may result in delay and affect the timeline guarantee (if applicable) in your project and such delay shall not be treated as breach by HomeLane under the Works Contract and/or Quotation agreed upon with you and any loss or delay due to your non-compliance of this section shall amount to breach by Customer under the Works Contract and/or Quotation, as applicable.

3. You agree that in an event where our representative behaves in a manner that is discourteous, disrespectful, abusive, inappropriate, or in violation of the law, you shall be required to report such incident with valid proofs at legal@homelane.com with immediate effect but in any event not later than 48 hours of such incident.

4. You are directed to keep all your communications in writing with our representative on their official email and keep the necessary POC designated by the company in loop, if applicable. In case of any assistance during your project, and before handover, you may reach out to the Support Team at support@homelane.com. In case of any escalation post handover of the project and any issues regarding warranty, you may reach out to the Care Team at care@homelane.com. Any complaint/escalation marked to unnecessary party/s in the company shall be treated as non-compliance of this section and the company reserves its right to take appropriate action as available under the applicable law.

K. PERSONAL DATA AND PRIVACY POLICY

1. The Customer explicitly grants authorization to HomeLane for the collection, storage, retention, processing, and utilization of personal data, including contact information, as outlined in our Privacy Policy. The Company shall use the personal data of the Customer only for the legitimate use to provide the product and services to the Customer.

2. The Customer authorizes the Company to contact them through various channels such as phone, SMS, WhatsApp, email and Rich Communication Service (RCS) . It is understood that such communication will exclusively pertain to the products or services provided, and the confidentiality of personal data, including contact information will be maintained. HomeLane retains the right to photograph and publish the completed work.

3. Furthermore, the Customer allows the Company to share personal data, including contact information, with the vendors, franchisees and third-party suppliers, in accordance with our Privacy Policy.

4. For a comprehensive understanding of our data handling practices, please refer to our Privacy Policy at https://www.homelane.com/privacypolicy. We strongly recommend that the Customer reads the Privacy Policy to ensure awareness of the terms and conditions.

5. Any notices intended for the Company in accordance with the personal data usage or deletion should be written to legal@homelane.com.

6. The customer confirms that they have read and agreed that all the terms of the works contract are accurate to the best of their knowledge and align with their requests.

L. GOVERNING LAW AND JURISDICTION

1. These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.

2. Any dispute arising out of or in relation to this shall be subject to the exclusive jurisdiction of the courts at Bangalore, India.

M. CUSTOM QUOTATION OFFERINGS - Terms and Conditions*

The Custom Quotation Offerings – Terms and Conditions (“Custom Quotation T&Cs”) shall be applicable on the Custom Quotation provided by HomeLane to you (the Customer), if any, in relation to your preliminary discussion on the Custom Scope of Work with designated design partner. Please note, the Custom Quotation T&Cs are subject to other applicable Service Terms and Conditions and shall be read with the covenants mentioned in the Works Contract, and such other documents provided by HomeLane under the project:

1. Vendor/s - refers to individuals, organizations or Companies that are associated with HomeLane for providing the Services related to Custom Work.

2. Custom Work: Any/all custom work in the Quotation shall be differentiated from HomeLane’s standard offerings, by using the terminology “Custom” prior to the description of such product/service, hereinafter referred as “Custom Work” and the underlined scope as “Custom Scope of Work”.

3. Data Protection - Customer consents sharing of data with Vendors providing such Custom Work. In relation to the Custom Work, HomeLane shall share customer details, as provided by the Customer, with the Vendors undertaking the Custom Scope of Work. The customer details may include customer name, phone number, address, site address etc. necessary for carrying out the Custom Scope of Work. In this regard, the Customer explicitly consents to sharing of such information with the Vendors without restrictions.

4. Designs - The designs for the Custom Scope of Work shall be provided by HomeLane, in discussion with the Customer, however, the same may be subject to alteration, based on the feedback of the Vendor providing such Custom Scope of Work, post site measurement. It is to be noted that Customer can discuss the changes/alterations, however, there can be no changes/revisions to the designs finalized, post the payment of SecondInstallment by the Customer.

5. Non-Solicitation - Customer shall not approach any Vendors undertaking the Custom Scope of Work, directly or indirectly, without the explicit written consent of HomeLane.

6. In case of any issues, concerns or dispute arising out of such services/products provided by the Vendor or its representative(s) to the Customer under the Custom Scope of Work, the Customer should reach out to the HomeLane care team for resolution, if such issues/concerns comes after handover of the project, and with the HomeLane project manager dealing with the Customer project, in case of any issues/concerns and/or dispute before handover of the project.

7. Customer shall not indulge in any unethical/illegal practices including but not limited to bribery, or any direct payment to the Vendor or its representative(s) either in cash or kind. HomeLane shall act as the sole point of contact between the Customer and Vendor for the purpose of facilitating the Custom Scope of Work through the Vendor, under Custom Quotation. Customer hereby represents and agrees that in connection with the Custom Scope of Work, it shall keep all the communications with the Vendor aligned with HomeLane, and keep the necessary POC from HomeLane informed at all times to avoid conflict of interest, and shall not engage in any mal-practices including but not limited to bribery or any such unethical/illegal acts, for securing an improper advantage for such Custom Work.

8. No-Delivery Guarantee: In case of there being any Custom Work in the overall scope of project, such project shall automatically be categorized under Estimated Timeline Commitment project i.e. an estimated timeline shall be provided by the Company, and a compensation for breach shall not be applicable.

9. Warranty – HomeLane shall not provide any warranty on the Custom Scope of Work. In case of any concerns relating to quality during execution of the Custom Work, prior to handover; the same shall be addressed by HomeLane. However, there shall be no liability on HomeLane for the quality, post handover of the project.

10. Variation in price in Custom Work: The exact cost of the project under the Custom Scope of Work shall be dependent upon the measurements, change in design, material, finishes etc. Based on such revisions, the cost of Custom Work may increase or decrease by approximately 10 to 20%. In some cases, the percentage may be higher, depending on the quality/finish of products and specifications, changes in designs finalized by the Customer etc. Please note, no further changes shall be possible after payment of the Third Installment and, the final cost of Quotation at Third Installment shall be the final Price and will not be subject to any change(s) thereafter.

11. Relationship between HomeLane and the Vendor: HomeLane shall act as a facilitator between the Vendor and the Customer for enabling the Custom Work. HomeLane is not liable for any product or service(s) to be rendered by the Vendor unless mentioned otherwise hereunder.

12. Disclaiming of Liability: HomeLane shall not be liable in any manner for any products or services provided by Vendors, contractors, or agencies who are referred to the Customer by any individual (whether associated with HomeLane or otherwise) but are not formally registered as approved Vendors with HomeLane. Any quotations, negotiations, payments, commitments, or financial arrangements made by the Customer with such third-party vendors shall be entirely at the Customer’s own risk, and HomeLane shall not be responsible for the quality, workmanship, finish, delivery, timelines, or any commitments given by such vendors. The Company’s warranty and service obligations shall not extend to or cover any such products or services, and no statement or referral by any individual shall be construed as binding on HomeLane.

13. These Custom Quotation T&Cs are governed by the laws of India. Any dispute shall be governed exclusively by the courts of Bengaluru only.

14. In case of conflict between the Customer Quotation T&Cs and other Terms and Conditions including Works Contract, the provisions under the Customer Quotation T&Cs shall prevail.

15. In the event of any misuse or abuse of the process by the Customer and/or Vendor, HomeLane reserves the right to deny or cancel the project without any liability.

16. HomeLane shall not be liable for any loss or damage resulting from material breach of any terms and condition(s) by the Customer, including negligence.

17. HomeLane shall not be liable for any indirect, punitive, special, incidental or consequential damages arising out or in connection with the Custom Work.

18. HomeLane shall not be liable for loss or damage arising due to Force Majeure event.

19. In no event, the entire liability of HomeLane under Custom Work shall exceed the amount of price paid to HomeLane for such Custom Scope of Work, at the time of dispute.

20. HomeLane reserves the right to alter, modify or withdraw the Custom Work and underlined T&Cs anytime without any liability.

N. Brands associated with (but not limited to):

This Brand Association Table lists all the brands HomeLane is associated with. HomeLane reserves the right to use a subset of the products of these individual brands in its catalogue. HomeLane also reserves the right to change it from time to time without any prior notice.